Developing long-term relationships is the foundation of our commitment to delivering high-quality service to our members.  It is important that you are happy with the service we provide; however, we recognize that things can cometimes go wrong.  As a result, we have implemented a formal complaint resolution process to deal with these situations.

If you have a concern or a complaint about the service we provide or the products that we offer, we want to hear from you.  If you are not satisfied with how Coastal Financial Credit Union is handling your complaint, you can take your complaint to the third party Ombudsperson.

The Ombudsperson seeks satisfactory resolution of complaints with a view to fairness and does not advocate for either the complainant or Coastal Financial Credit Union when investigating disputes.  This service is free of charge to the complainant; however, there is no provision for the award of costs for solicitors or other professionals and recommendations are not binding on Coastal Financial Credit Union.

See more about the Ombudservice process here.

Members may obtain a Complaint Form from any branch of Coastal Financial Credit Union.